Alvaria Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Alvaria Software as a
G2 Crowd rates Alvaria WFM as Contact Center Workforce Leader
There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let’s find out how Alvaria WFM was named a leader on objective review site G2 Crowd.
Australia’s Mandatory Data Breach Notification Scheme – Call Design’s Position
Whilst strictly the NDB scheme applies to data breaches involving personal information that is likely to result in serious harm, we take the position that we are not always in
What are the benefits of taking a workforce management course?
Workforce management tools are vital to contact centers, but there’s little point investing in a WFM solution if your staff don’t know how to use it. Programs like Call Design’s Workforce Management Essentials course provide insight and additional knowledge.
Meltdown and Spectre Vulnerabilities – Call Design’s Position
On the 3rd of January 2018, three new vulnerabilities were released that have been grouped together and called Spectre and Meltdown. These are not traditional software based vulnerabilities but are
